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|Nextiva’s NextOS Platform Uses AI and Machine Learning to Simplify Business Communications|
|Posted: Mon May 14, 2018 08:44:09 AM|
Industry-disrupting NextOS to Provide Powerful Customer Experience Solutions
Scottsdale, Arizona - May 14, 2018
Nextiva, a leading unified communications company, announced today the official launch of NextOS, an all-in-one communication software that harnesses the power of Artificial Intelligence and Machine Learning for its three new products.
Built on Nextiva’s strength in voice technology, the new platform provides businesses with a complete view of their customers across all communication channels, thereby presenting a product never before seen on the market.
More than 50 percent of employees say they’d consider leaving their jobs due to a fragmented communication overload, and 63 percent say they’re unable to reach weekly goals due to these challenges1. Such overload often materializes with the need to use more than a dozen applications to keep track of customer communications.
To address these issues, all of the products on the NextOS platform work closely together through a common user interface. In addition to Nextiva’s current communications offerings, Nextiva now offers Nextiva Service CRM, Nextiva Chat, and Nextiva Surveys, all powered by the NextOS platform.
“We are living in the era of the customer,” says Tomas Gorny, Chief Executive Officer of Nextiva. “Expectations have never been higher, and while businesses are hearing more from customers, they are understanding less. Data is everywhere, but never where you need it. NextOS solves these problems.”
Perhaps the most powerful part of NextOS is the use of Artificial Intelligence to help businesses automate workflows to save time and effortlessly gain insights from their data. The products utilize NextIQ (Artificial Intelligence and Machine Learning, plus Nextiva’s patented SmartTopics and experience scoring) and NextStep (a customizable, visual rules engine) to empower companies with a more comprehensive view of their customers than tools like the Net Promoter Score provide, along with highly targeted workflow automations.
The launch of NextOS and its components marks a pivotal shift for Nextiva as the company transitions its offerings from phone service-centric solutions to a unified suite of products that enables businesses to provide an improved customer experience.
“VoIP is to Nextiva as books were to Amazon,” says Gorny. “The tools on the NextOS platform empower businesses to gain a holistic view of their communications and customer interactions without the use of siloed, fragmented tools.”
Today, Nextiva is celebrating its 10th anniversary of acquiring its first customer. The company now serves over 150,000 customers - from small to midsize businesses and large enterprises.