Nextiva CRM Integrations
You can now make and receive calls using the Nextiva App in Zendesk.
You can now make and receive calls using the Nextiva App in Zendesk. No software or browser plugins required. Integrate your Nextiva cloud phone service with your Zendesk console to increase team efficiency, functionality, and productivity for an enhanced customer experience. You'll never have to say, "Hey Phyllis, please wait while I look up your account information" again, and the customer's entire activity history is instantly at your fingertips.
Nextiva and Zendesk have created the best customer experience. Ever.
- Make and receive calls through the Zendesk console
- Identify the customer as soon as an inbound call is received
- Automatically generate tickets for new customers
- Instantly look up information for existing customers
- Reduce wait time associated with looking up record history
- Track inbound and outbound calls
- Easily transfer calls and tickets
- Eliminate misdialing by using Nextiva’s Click-to-Call feature
- Works with Mac® and Windows®
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